My item arrived damaged or defective, what do I do?
Please contact us within 3 days of receiving your item if it is damaged or defective. We work tirelessly to ensure top quality, but understand things can happen. Send us an email firstname.lastname@example.org if you receive any product with damages.
What is the processing time?
Your order will be shipped out within 1-2 days of when you place your order and delivered by USPS within 5 days via first-class mail. If you choose priority shipping, your order will be delivered to you within 3 days.
Orders may take up to 1-2 weeks to arrive. Many orders arrive sooner, depending on the immediate availability of ordered items. Currently we do not offer expedited shipping.
Shipping rates are flat for all domestic and international orders.
Skinsntl is not responsible for lost/stolen items. In the case of a lost/stolen package please contact the carrier directly. Once the order is in the possession of the carrier we do not see it again. Skinsntl is unable to replace items lost by the post office or stolen free of charge. We will, however, do everything in our power to assist you!
Major holidays also will increase shipping time. Please be mindful that our very small staff does not work on these days as we feel they deserve to spend time with their families.